ALL OUR RATES ARE IN EXPRESSED IN US DOLLARS.

ACCEPTED PAYMENT METHODS ARE CREDIT CARDS, BANK TRANSFERS AND CASH FOR CERTAIN AND SPECIFIC RESERVATIONS.

IF YOU PAY ON OUR WEBSITE, YOU WILL BE ABLE TO CHOOSE ‘MERCADO PAGO’ AS PAYMENT METHOD. THIS IS THE BEST WAY TO PAY IN LOCAL CURRENCY AND TO AVOID THE COUNTRY TAX FOR FOREIGN CURRENCY. ALL PAYMENTS IN PESOS WILL BE TRANSLATED TO THE OFFICAL RATE, INCLUDING AN ADDITIONAL 21% V.A.T FEE, AS WELL AS A ‘MERCADO PAGO’ EXTRACTION FEE. IF YOU PAY IN PESOS WITH A FOREIGN CARD, VAT CANNOT BE DEDUCTED. FOREIGN GUESTS SHOULD CHOOSE ‘STRIPE’ IN ORDER TO AVOID THE 21% VAT FEE.

YES, OF COURSE! YOU’LL FIND OUR LISTINGS ON ALL MAIN CHANNELS AS BOOKING.COM, VRBO, EXPEDIA AND OTHERS. PLEASE CONSIDER THAT, IN ANY OF THESE CHANNELS, YOU WILL PAY AN ADDITIONAL SERVICE FEE OR A HIGHER PRICE THAN IN OUR WEBSITE.

ALL GUESTS, -EXCEPT THOSE ONES RESERVING THOUGH AIRBNB CHANNEL-, ARE REQUIRED TO INSERT CREDIT CARD DETAILS WITH SUFFICIENT FUNDS TO COVER POTENTIAL DAMAGES OR MISSING ITEMS. IF THE CARD IS REJECTED OR NOT PRESENTED, CHECK IN INSTRUCTIONS WILL NOT BE DELIVERED UNTIL IT HAPPENS. IF 24 HOURS GO BY PAST CHECK IN TIME, WITHOUT A CARD BEING PRESENTED OR BEING REJECTED, THE RESERVATION CAN BE CANCELLED AND WE WILL STICK TO THE CANCELATION POLICY.

THE CARD NEEDS TO BE CHECKED THROUGH THE CHECK IN PROCESS IN THE ‘HOSPY’ LINK.

AFTER CHECK OUT, WE WILL CHECK THE PROPERTY AND, IF THERE IS SOMETHING BROKEN OR MISSING, WE WILL INFORM YOU AND SEND A TICKET TO CHARGE YOUR CARD WITH THE DEFINED AMOUNTS IN OUR CONTRACT. COMMERCIAL ACTIVITIES NOT DECLARED, BOTH LEGAL AND ILLEGAL, ARE ALSO FINED THROUGH YOUR CARD, AS WELL AS EXTRA GUESTS, PETS NOT DECLARED, EXCESIVE NOISE AND SOCIAL GATHERINGS OR PARTIES. WE REMIND OUR GUESTS, ALL PROPERTIES ARE RENTED OUT FOR REST PURPOSES.

YES, THAT IS CORRECT. FOR ALL OUR PROPERTIES, PRICES VARY ACCORDING TO THE NUMBER OF GUESTS. ALL PEOPLE MUST BE INCLUDED IN THE RESERVATION, EXCEPT CHILDREN UNDER 2 YEARS.

YES, THAT IS ALSO CORRECT; PETS PAY AN ADDITIONAL CLEANING FEE THAT VARIES UPON THE SIZE OF THE PROPERTY BETWEEN USD 15 TO USD50 PER STAY. THIS FEE IS REQUESTED TO GUARANTEE CLEANLINESS AND SANITATION IN ALL OUR PROPERTIES. WE ACCEPT A MAXIMUM OF 2 PETS PER STAY. IN SOME OF OUR PROPERTIES, PETS ARE NOT ALLOWED, SO DOUBLE CHECK THE PROPERTY YOU CHOOSE, ACTUALLY ALLOWS PETS.

ACCORDING TO THE CURRENT LAWS FOR TEMPORARY RENTALS IN THE CITY OF BUENOS AIRES AND MENDOZA, ALL GUESTS MUST PRESENT THEIR DOCUMENT OR PASSPORT TO BE REGISTERED IN THE GUEST BOOK. THIS IS A CONDITION, WITHOUT EXCEPTION, THAT APPLIES TO ALL GUESTS, REGARDLESS OF THE CHANNEL THROUGH WHICH THEY BOOK. THE MAIN GUEST, ALSO, NEEDS TO BE 18 YEARS OLD OR OLDER.

IF GUESTS CANCEL AT LEAST 30 DAYS PRIOR TO CHECK-IN, THEY RECEIVE A FULL REFUND. THEY CAN ALSO GET A FULL REFUND WITHIN 1 HOUR OF BOOKING IF THE CANCELLATION OCCURS AT LEAST 14 DAYS BEFORE CHECK-IN. IF THEY CANCEL BETWEEN 7 AND 30 DAYS BEFORE CHECK-IN, YOU RECEIVE THE AMOUNT CORRESPONDING TO 50% OF ALL NIGHTS. IF THEY CANCEL LESS THAN 7 DAYS BEFORE CHECK IN, WE WILL CHARGE 100% OF ALL NIGHTS.

WE REQUEST OUR GUESTS TO FASTLY CHECK IN THOUGH OUR ‘HOSPY’ LINK, WHERE THEY WILL NEED TO UPLOAD A PASSPORT OR ID FOR THE MAIN GUEST, AS WELL AS A SELFIE. ONCE FINISHED, GUESTS CAN SEE THE CHECK IN INSTRUCTIONS BETWEEN 30 TO 60 MINUTES BEFORE REGULAR CHECK IN TIME. IF THEY WANT TO CHECK IN EARLIER, OR CHECK OUT LATER THAN THE STANDARD TIME, THEY CAN USE THE SAME ‘HOSPY’ LINK TO PAY FOR EXTRA HOURS, PROPORTIONALLY BASED ON THE NIGHT RATE.